Business Choice Awards 2022: Cloud Computing
Businesses are drowning under the relentless onslaught of data. IDC predicts that digital data will grow at the incredible annual growth rate of 42 percent through 2022, while many analysts say that the data generated by Cyberspace of Things (IoT) systems volition come so fast and furious that almost storage systems won't know what hit them.
One popular pick to meet this need is cloud storage, or net-based backup and syncing for businesses.
Yous can be part of Concern Choice! Sign up for the Readers' Choice Survey mailing list to receive invitations in the hereafter.
It's the focus of our latest PCMag Business concern Choice Awards; survey respondents were asked to rate their overall satisfaction, reliability, and tech back up experience with the cloud storage service they utilise, plus the likelihood they would recommend it to others.
If yous select, deploy, or administer the products covered in our Business Selection Awards, or if you advise or manage people in these roles, then yous know how critical information technology is to choose the right products. Read on for the cloud services near recommended by PCMag readers.
Cloud Computing Services
The main reward of using a cloud storage provider is that y'all outsource your storage needs to experts; they maintain massive storage infrastructures and so you don't accept to.
These aren't simply big hard drives in the deject. They're feature-rich environments that offering file versioning, file sharing, a variety of admission methods, file viewers, and file system agents for server, desktop, and mobile operating systems.
Depending on their size, companies have very different needs when it comes to cloud storage, then we asked SOHO/SMB and enterprise readers to charge per unit their providers separately.
In this year'southward Business Choice Awards for Best Cloud Storage Service, we had 80 companies (48 SOHO/SMB and 32 Enterprise) nominated. In the SOHO/SMB category, vi services received enough votes to exist included equally finalists. Box, last yr's winner in the SOHO/SMB category (a tie with Carbonite) didn't receive enough responses to exist included.
This year, the SOHO/SMB award for best cloud service goes to Dropbox; which previously won in 2022. Dropbox scored very well across the lath with an 8.iii out of 10 in overall satisfaction, viii.eight for reliability, viii.5 for likelihood to recommend, and a 44 pct Net Promoter Score (more on that beneath). It was closely followed by Google Drive with an overall satisfaction of 8.0 and iDrive with an overall satisfaction of 7.vii. Last year's winner, Carbonite, only managed a 7.5 overall this year. Apple tree iCloud brought up the rear with an overall satisfaction of vii.3.
We likewise break satisfaction into sub-categories: evolution, storage, management, synchronization, access, flexibility/elasticity, and price. Dropbox did well in these categories, taking synchronization and access, while Google Drive impressed with the highest satisfaction scores in development, management, flexibility/elasticity, and price. Carbonite recorded the best score for price satisfaction.
Cloud service providers have their deed together when it comes to technical support. So few survey respondents required technical support that we're unable to rate them with the exception of Microsoft OneDrive. Similar to concluding yr, only OneDrive had 13 percent of survey respondents requiring tech support with a rating of vii.one. This is a slight increase in the percentage requiring tech back up, from eleven per centum to 13 per centum, yet we're pleased to see the tech support rating rise from vi.7 to 7.one.
A key question asked is "how likely are you to recommend your cloud service provider to a colleague?"—a question used to summate the Net Promoter Score (NPS). We're surprised to see Box non brand the cut this year because it had the all-time likelihood to recommend and NPSes in the SOHO/SMB category concluding year. This year, Dropbox took the lead with an 8.5 likelihood to recommend (eight.6 concluding year and 8.0 the year before) and a 44 per centum NPS (42 percent last yr and 32 percent the previous twelvemonth).
In the enterprise category, our winner, for the third twelvemonth in a row, is Amazon'due south AWS/S3 with an overall satisfaction of 7.9, slightly downward from final yr'south 8.0 and the same every bit 2022's 7.9. Google Cloud Platform came in second with a vii.7.
Amazon took top satisfaction scores in the sub-categories of development and price, Microsoft Azure showed very well with storage, management, flexibility/elasticity, and a tie for price, and GCP took synchronization and access.
For enterprise recommendations, Amazon take a nose swoop to vii.6 from last year's likelihood to recommend of 8.four (7.ix in 2022) and earned only an NPS of 16 percent, well down from concluding yr'southward l percent and even the previous yr'southward 25 percent. Google pulls an upset in these categories with a 7.nine likelihood to recommend and 24 percent NPS. In fact, fifty-fifty Microsoft got a college likelihood to exist recommended than Amazon.
WINNERS: CLOUD COMPUTING
SOHO/SMB—Dropbox
Back on top after a couple of years of middling scores in the survey, Dropbox not only triumphs overall and scores high for reliability, but when it comes to the specifics like synchronizing data and ease of admission, no one else comes close.
ENTERPRISE—Amazon
This makes four years—the entire time nosotros've done this survey—that Amazon's AWS/S3 cloud business has taken the award. It has the best price, information technology'south best for development, and overall, corporate customers just similar what information technology delivers for their business concern.
Methodology
We email survey invitations to PCMag.com community members, specifically subscribers to our Readers' Option Survey mailing list. The surveys are hosted by SurveyMonkey, which likewise performs our data collection. This survey was in the field from August 14, 2022 to September 5, 2022.
Respondents were asked to rate their cloud computing solution using multiple questions almost their overall satisfaction with the solution, as well as experiences with technical support within the past 12 months.
Because the goal of the survey is to understand how the email marketing solutions compare to i some other and non how one respondent's feel compares to another's, we employ the average of the electronic mail marketing solutions' rating, not the average of every respondent'due south rating. In all cases, the overall ratings are non based on averages of other scores in the tabular array; they are based on answers to the question, "Overall, how satisfied are you with your cloud provider?"
Scores not represented as a percentage are on a scale of 0 to 10 where 10 is the all-time.
Net Promoter Scores are based on the concept introduced by Fred Reichheld in his 2006 best seller, The Ultimate Question, that no other question tin better ascertain the loyalty of a company's customers than "how likely is it that you would recommend this visitor to a friend or colleague?" This measure of brand loyalty is calculated by taking the pct of respondents who answered 9 or 10 (promoters) and subtracting the percent who answered 0 through 6 (detractors). (For more, read PCMag's Height Consumer Recommended Companies for 2022.)
If you would like to participate in PCMag's monthly Readers' Pick surveys and to exist eligible for our monthly sweepstakes promotion, please sign up today.
Source: https://sea.pcmag.com/news/17420/business-choice-awards-2017-cloud-computing
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